1. General Terms

• By purchasing from our store, you agree to these terms and conditions.

• We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

• Orders will be processed only after full or partial payment (as agreed upon) is received.

• Custom orders require a minimum 50% advance payment, which is non-refundable.

• The remaining balance must be cleared before delivery.

• We accept payments via bank transfer, credit/debit cards, UPI, and select financing options.

3. Product Information & Customization

• Our furniture is handcrafted, and slight variations in color, texture, and grain patterns are natural.

• Customization requests will be confirmed in writing, and any modifications post-confirmation may incur additional charges.

• Once a custom order is placed, it cannot be canceled or changed beyond the agreed-upon timeframe.

4. Delivery & Installation

• Delivery timelines vary based on stock availability and customization, ranging from 7–14 days for standard pieces and 4–6 weeks for custom orders.

• Delivery charges may apply depending on the location and order size.

• Customers must ensure easy access for delivery; additional costs may apply for difficult installations (e.g., no elevator access, narrow entryways).

• Any damage during transit must be reported within 24 hours of delivery.

5. Returns & Exchanges

• Due to the bespoke nature of our products, we do not offer returns or refunds.

• Exchanges are only possible in case of manufacturing defects, subject to inspection and approval.

• Any claims for defects must be made within 48 hours of delivery with photographic evidence.

6. Warranty & Repairs

• Our products come with a limited warranty against manufacturing defects. The warranty period varies depending on the product.

• Warranty does not cover normal wear and tear, improper use, accidental damage, or natural variations in materials.

• Repairs beyond the warranty period will be chargeable.

7. Bulk & Commercial Orders

• Large-scale orders for hotels, offices, and commercial projects require a separate contract.

• Lead times for bulk orders will be communicated during the purchase process.

8. Liability Disclaimer

• We are not responsible for any delays caused by unforeseen circumstances such as supplier issues, strikes, or natural disasters.

• Customers are advised to inspect products at the time of delivery; after acceptance, we are not liable for damages caused by mishandling or misuse.

9. Intellectual Property

• All images, designs, and branding elements used on our website and showroom are the intellectual property of our company and may not be reproduced without permission.

10. Dispute Resolution

• Any disputes arising out of these terms shall be settled under the jurisdiction of Gurugram, Haryana.

• We encourage customers to reach out for resolution before taking legal action.